Flight delayed from Cape Town to Washington then got diverted to miami and in miami we had to fend for ourselves , im still trying to get to Shreveport now
Flight delayed from Cape Town to Washington then got diverted to miami and in miami we had to fend for ourselves , im still trying to get to Shreveport now
delay several times and wait extra long to board. no entertainment service because there are problem for some rows. always encounter some delays for the last flight of the day.
Nice flight, nice crew but no cookie or napkin with my seltzer.
Got automatically assigned middle seats unless you fork out extra money for a seat assignment, not impressed.
Friendly flight crew, clean plane, on time, great tandoori chicken
Staff friendly and app worked really well. Modest delays were frustrating
My flight from Toronto was delayed but the connecting United flight waited for me 👍
There was no in seat entertainment, you had to spend $10 on their wifi which worked poorly at best. You were allowed ONE one oz snack for a 3.5 hour flight. Seats were made for midgets. I am a regular size adult male and I had to wedge myself in. Not a fan.
Boarding was fast and orderly from Mx to Houston. The air around our feet was very cold, it made the flight very uncomfortable.
airport arrival to Denver direction to where to go was not clearvfor Me.
Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.
Good food, prompt and timely flight, good on-board personnel
Original flight was cancelled - After waiting 2 hours for new take-off times. Then had to stand in line for 3 hours, ending at 2:30 am - to be told, " No hotel rooms anywhere in Dallas". No way for me to get any rest at DFW at that time of night.
Improve food options. Do not charge so much for checked bags. As some who paid 990 EUR fir the round trip international flight it is horrendous to pay another 140 for 1 checked bag.
I liked the friendly crew and desk staff, all very helpful. I was surprised and a little annoyed on my outbound flight from LGW to MCO as I had prepaid and booked my seat, which was all correct at check in on my boarding pass. when I got on the plane someone was in my seat ! I was moved to another seat. The food choice is quite limited and I feel that an option of a muffin for breakfast snack would be welcomed, not everyone wants egg or bacon wrap. The choice of entertainment is good, plenty to keep you busy on a long haul flight. I liked the option offered to have the cabin bag checked into the hold, it saved me as an older, lone traveller lifting my case into the overhead locker or finding there was no space.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
My luggage never arrived in Miami; still waiting a day later.
As with every airline the seats are not built for tall people.
Flight was delayed by well over an hour. Communication was terrible.
Iberia personnel on the ground is so rude. I would think twice in the future before booking another Iberia flight
Very BAD crew service They ignore at all any call for service . Very rude from the check in process to all the tripularion members in the fight .
Extremely efficient and incredibly friendly staff. Very organized to board and to de-plane. They were all very attentive during the flight.
The flight, the staff and the airplane were all fantastic. I highly recommend.
Boarding, crew and flight were very smooth and efficient. It was a bit difficult to understand the announcements on board, but it is a minor thing. What was quite bad was the very long time it took to retrieve the luggage at the Frankfurt airport.
Service on plane was appalling. Cabin crew did not want to help with anything. Window darkening screen did not work so we had to sit in the sun for a few hours until it went down. TV screen did not work and cabin crew just shrugged their shoulders and did not care. We waited for over 2 hours for headphones so we could try watch one screen between 2 people. We had to go to back of plane to request basic water as crew never responded to call request. Will be letting many others know to warn them off ever using Air Europa. Total disaster of their own making
Terrible app. Working off paper stickies for seat reservations doesn’t work anymore.
Great experience, I just wish airline seats were more comfortable in general.
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
I have loved the flight, very professional and caring staff.
After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.