28 hour delay at Fort Worth/Dallas airport, part due to weather which was unavoidable, but various other reasons - no pilot, no fa, mechanical problem, plane too small, too big, crew out of flying time, seat configuration problems.... endless and hourly updates with a different excuse. Finally told us about 3.00 am, that the flight was delayed to hours later.
28 hour delay at Fort Worth/Dallas airport, part due to weather which was unavoidable, but various other reasons - no pilot, no fa, mechanical problem, plane too small, too big, crew out of flying time, seat configuration problems.... endless and hourly updates with a different excuse. Finally told us about 3.00 am, that the flight was delayed to hours later.
Experience was bad. 3.5 hour delay for a 2.5 hour trip. There was no r Transparency about the reason for the delay and it was done 30 mins at a time.
The boarding process and flight were great. However, I waited about 40 minutes for my luggage. It did not come up on the designated belt. Instead, everyone’s bags were on a cart. Not sure what the issue was, but we were not informed until another passenger went looking for her bags and found them.
There were delays on both ends. It made it less than excellent. This plane was great though
AA1537 the AC was not working properly. It was very hot and uncomfortable.
Worst experience flying American Airlines. I fly with them often, so I was super disappointed in the service I received at gate 30 in LGA on May 24, mid-day. The flight was delayed twice. I was patiently waiting in the American Airlines lounge when I received the notice on my app that the plane was boarding 45 minutes before its newly re-scheduled take off of 4 pm (from the orginal 1:45 pm then 3:00 pm). It took me 5 min to travel from the lounge to the gate and when I arrived there at 3:20 flight gate attendant told me the flight had closed and that they announced for passengers multiple times. I showed them the notification on my app and they were really rude and unempathetic. The person who rescheduled my flight at customer service wasn't any happier but was at least helpful in getting me on the next flight.
Flight was 1/2 hour delayed leaving Phoenix. Otherwise it was an average flight. Flight crew on this trip was very nice.
Everything was great except for the wifi was junk. Crew was super friendly and helpful
Was lucky to have a employee at the AA checkin counter that had compassion and understood they ordeal that we went through with our original flight being diverted, needing to stay in the aircraft and then flying to the original destination; adding hours to the trip and forcing us to miss our connection and our rebooked connection. She was able to get up on standby on the highest priority on the next flight to the closest airport we need to be at and it all worked out despite being many hours late.
delayed delayed delayed. was supposed to have a 2 hour layover and very nearly missed my connection.
I had no legroom, although I paid for extra legroom. I could barely put my bag in front of my feet and under the seat. The Wi-Fi was horrible. In fact the flight attendant said that they had to reboot it and see if it was going to work and never did.
Overall it was a miserable experience... I will never fly spirit for more than a 3 hour flight or overnight.
Flight attendants heavily pushed their affinity credit card. Very annoying
Very bad, delayed flight. I was offered 2 vouchers for inconvenience, but those vouchers aren’t usable. Spirit airlines is betraying people.
I like the price. I did not like the seats: very little space and not reclining.
We reached alomat 45 mins before but we were not allowed to checkin. I tried check in online 4 or 5 times but was always getting an error. The agents at Boston logan airport were very very rude and unwilling to help inspite of the fact that we were travelling with a small kid. Finally I was unable to checkin my bag and we ended up booking other airlines for Miami. Finally understood that we were unable to check in online coz we had a kid with us and we that when there is a kid, we have to check in at airport.
4 hour delay and hardly attempt to make it up. I might be stranded in Vegas tonight.
It was the most smooth landing I have ever experienced (and I travel often). The crew was also very pleasant and the pilots kept us informed. Not even a drink unless a charge though is really bad!
My wife’s in a wheelchair excellent service from check-in to the gate on the plane off the excellent service all around excellent price
I would not recommend choosing Spirit Airlines, despite their seemingly low fares. Upon booking one’s flight, one must also pay for seating, carry-on bags, checked bags, snacks, Wi-Fi, and beverages, including water. One will also receive multiple solicitations to “bid“ for roomier seating among other obnoxious offers. Our flight was delayed due to weather and traffic, which is not the fault of the airline, but the staff and system were unable to communicate in an accurately and timely way. The gate information was not updated in real time. The gate crew and flight crew instructed us to reach out to customer service for assistance, which we did prior to departure, but Wi-Fi was not available on this flight, so once in the air, we were not able to prepare for any connection issues when we landed. I able to text with customer service prior to departure, but that representative did not have information about connecting flights and gates at other airports. The flight crew was unable to share gate information as we arrived at the connecting location. They did attempt to hold one connection for people traveling to Chicago. (there were 21 on board), but when those people deplaned, the flight they were told had been held for them had not actually been held. We were all herded to a customer service desk with only two individuals to manage it. Most of the crew throughout the day did not seem to have training in how to work with tired and stressed travelers, and they did not use any de-escalation techniques. As a result, there were four screaming matches at the customer service desk we were sitting near during the five hours we waited to make a standby connection. At one point a gate agent and passenger were screaming at one another across the entire gate area. The second flight was also delayed (once again a result of a challenging weather day), but when the crew arrived to inspect the aircraft, there was a fight among crew members that was audible from the gate. At one point a manager ran in and closed the door so we could not hear our “professional“ crew screaming obscenities at one another. We were ultimately herded aboard and reached our destination at 3 AM. While the weather and airport traffic was out of everybody’s hands, the lack of communication and professionalism and the unsafe conditions (passenger and crew tempers were raging) make me believe that Spirit Airlines is not a safe or reasonable choice. Once all the additional fees are added, it is as economical and much more pleasant to fly another airline.
Boston (BOS)United States
Atlantic City (ACY)United States