They asked how much cash i have . I said no cash they said bring cash from atm . Why they even care about my cash.
Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.
Pros: "Na"
Cons: "Over one and an half hours delay - sitting on the airplane"
Pros: "Lots of movie options, the food was good (had multiple food dish options for each meal)"
Pros: "Good and pleasant service, new plane very clean including regular WC cleanups"
Cons: "Boarding could have been done in groups"
Pros: "I would like to never fly through China again"
Cons: "I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle"
Pros: "Everything was great, service on flight was really nice."
Cons: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Pros: "I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!"
Cons: "There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!"
Pros: "New aircraft used like their 787-800s"
Cons: "Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices"
Pros: "For the price, Hainan is a good value."
Cons: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
The overall flight went well and the aircrew was pleasant.
Very comfortable Prem economy seats for a long haul flight. Had a problem with the tv that the crew fixed so was great!
Cathay Pacific seems to be an airline in trouble and on its way out. Lots of broken or poorly functioning things like entertainment screens, seats, and enough well trained staff to handle a full flight. Sad...
Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.
I cancelled the flights in good time but could only get a partial refund. I was not warned of this.
Crew experience was more transnational, seats were so close together (LtoR and FtoB) that it was difficult to enjoy much of anything. When the person in front leaned back, there is no space for me. Sadly it was a flight to be endured not experienced.
Very poor check-in experience, and flight meal service was very disappointing with no drinks service or hot meal.
Not impressed with check in desk staff at Vancouver airport. Not a professional mind service and not cared or tried to help. Don’t think I would fly with them again
The coffee in Premium economy and economy is terrible. That's it. Everything else is great
One of the worst flight in business class by qatar airways and I’m no stranger with qatar airways businesses class, I travelled with the extensively in the past 12 years
Pros: "Economy seats were actually pretty comfortable and the staff was very attentive."
Cons: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."
Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Cons: "The flight was delayed for hours, ridiculous. Do better. No excuses."
Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Pros: "Not much, but the crew were friendly"
Cons: "The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline"
Cons: "on august 14,i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Pros: "NA"
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Pros: "New plane. And now online check-in is now available"
Cons: "Looks like they missed a snack in between."
Pros: "new airplane"
Cons: "wish they had online check-in service in Los Angeles."
Pros: "The crew was very frindly. Tha craft is very clean"
Cons: "Food for non-Chinese passengers"
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
Cons: "Everything was great. Very nice and friendly crew, clean plane, great food. Excellent overall"
Pros: "Friendly crew and helpful staff"
Cons: "Missed connection from PEK to XIY due to delayed arrival and early departure. From XIY to PEK, booked and confirmed 11 departure, changed to 12:30 without notification or explaination. Rushed connections at PEK, pretty much ran from the minute left plan to another terminal, through custom, through all the health check points, security check. Just keep the fights on time and keep the original schedules, not arbitrarily change them."
Pros: "Because of our delay, we flew with Air Thai instead of Air China....much better airline"
Pros: "The price"
Cons: "Staff was not helpful and kind of rude unless you spoke their language. Food options were terrible and not very comfortable seat for 13+ hr flight."
Pros: "The food was good. It was nice that they supply wet hot towels before each meal. The seat was comfortable with the price I paid for. The rest room is nice and clean and quite spacious. The L’occitane toiletery bag was nice."
Cons: "It would be nice to supply mouthwash in the rest room. It would be nice to have a foot step at the bottom to open the trash container. The comforter is not washed and smells."
Cons: "Even for business class there is no TV screen on each seat. Just one small TV screen on the ceiling for a few rows to share. It would be much better with TV screen on each seat. I was sitting in the first row business class and the air hostess skipped me and didn’t give me a slipper. She gave me a used slipper at the end only without a packet. This is unprofessional to treat a business class passenger"
Cons: "Seats are narrow, leg room limited, and food is minimal."
Pros: "The seats on business were comfy, the service excellent, the movie selection was fair to poor, the food was also fair to good largely because they served a heavy lunch rather than a light breakfast."
Cons: "The food and movie selection."